RETURN & REFUNDS
HOW TO RETURN ?
We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.
You can return any item purchased on our store within 14 days from the delivery date. Here’s how:
- Make sure the items are in the same condition you received them in, with all tags still attached. Prepare the package.
- Send the package back to us :
ul. Zakamycze 38
30-240 Kraków Poland
- If you have any questions regarding the return please contact us.
phone +48 506 958 771
Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.
Refund times depend on the payment method used when purchasing:
- Bank transfer: refund times will depend on the Bank company’s policies. We assure that your refund will be issued in the same moment you receive your confirmation e-mail.
- Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.